News and reports

As of 1 October 2018, the Mersey Care NHS Foundation Trust Patient Liaison and Advice Service, Complaints and Customer Services teams are merging and will be known as the PALS and Complaints Team.

From 1 October 2018 patients in Liverpool will be able to access routine GP appointments during evenings and weekends.

One of our key areas of work for 2018-19 is looking at Care Home provision in Liverpool.

As part of our Liverpool Care Matters project we've been asked to gather the experiences of people who use Crown Street Hub and its role in their life and wellbeing

Find out what patients and visitors told us about The Royal Liverpool Hospital when we visited in July 2018.

Find out what patients and visitors told us about Aintree University Hospital when we visited in July 2018.

Read the report from our visit to Garden Lodge Care Home in May 2018.

Find out what patients in Liverpool A&E departments think about the service provided there.

Find out what patients and visitors told us about Liverpool Heart and Chest Hospital when we visited in June 2018.

Read what patients told us about Clatterbridge Cancer Centre's Liverpool sites during our visits in Spring 2018.

Find out what we got up to in 2017-18

The NHS in Liverpool is making some changes to the way that repeat prescriptions are ordered.