Our vision, values and mission | Healthwatch Liverpool

Our vision

We want a health and social care system that is fair and works for everyone. We want to make a difference by influencing positive change.

We are a community-led organisation which takes a bottom-up approach to our work:

Empowering - We empower local people to have their voices heard on issues relating to health and social care;
Equity - We value equality, diversity and inclusion and work to make sure that all communities in Liverpool are represented in our work;
Person-centred - We work with everyone in an empathetic, confidential and non-judgemental way;
Collaboration - Our work is evidence-based and collaborative. We work closely with other organisations which share our values;
Independence - We are independent and not afraid to challenge decisions when they are not in the interests of local people;
Accountability - We are transparent and open in everything we do and we are accountable to the community.

To provide accurate, up-to-date information about local health and social care services, through our information service and the Live Well directory;
To link people in with groups, activities and services to improve their health and wellbeing;
To help make people aware of their rights when using health and social care services;
To engage with all communities in Liverpool to share information and capture feedback;
To work closely with partner organisations to share knowledge and strengthen local networks;
The opportunity to contribute to our work, and gain new skills and experiences through volunteering;
Empowering people to be involved in improving local health and care services
The opportunity to give honest feedback about local services, whether good or bad, to help shape change and improve standards;
A membership scheme to allow local people to influence our work and priorities.

To provide honest feedback from people who have experiences of health and social care services to help identify what is working well and what needs to be improved;
To help identify gaps in service provision based on feedback;
To monitor health inequalities and identify weaknesses and gaps in service provision contributing to inequality
To help ensure local people are properly consulted in relation to all aspects of commissioning, particularly less heard from groups and those who face health inequalities;
To help identify and share best practice;
To promote awareness of the community assets within the city, particularly small community groups that might otherwise be overlooked.