Enter and View Report: Church View

In September 2025 we visited Church View , a purpose-built nursing home in Old Swan. The home provides general nursing, dementia nursing and Learning Disability nursing care. Complex care nursing can be provided as long as physical care needs outweigh mental health care needs. The home has 45 residents; at the time of our visit there were no vacancies. 

The manager told us that the home often accepts residents who need more complex care when other homes will not, and nowadays they have more younger residents moving in. If the home can meet a prospective resident’s needs they will accept them. 

Summary

During our two-hour visit to Church View nursing home we found the home to be clean, well-maintained and homely environment that was and decorated to a high standard. We saw staff interacting in a respectful manner with residents. We observed staff knocking and letting residents know they were outside when they were coming into people’s rooms. Feedback from relatives also was positive about the staff team. 

There were several things we particularly liked about the home, including the pets and the responsibility of caring for the pets being shared with residents who wanted to help.

The manager told us about the high staff retention rates and the lack of using agency staff which provides continuity for residents and staff. We also liked hearing about the ‘Butterfly’ end of life in-house training provided, as that can help to make a difficult time more bearable for residents and relatives.

Finally, it was clear there are close working relationships with the GP and the MDT team; this again helps to provide positive outcomes for residents and staff alike.

Recommendations 

We currently have no recommendations to make to Church View 

Positives and good practice

We found during our visit to Church View examples of positives and good practice which included but were not limited to: 

• The butterfly end of life training seems like good practice. We understand that the current end of life medication situation is not ideal, but we are pleased to see staff doing all they can to make residents last moments as peaceful as they can.
• Having pets available for residents to interact with makes Church View feel very homely and provides an opportunity for residents to interact with animals and the benefits they bring. Many residents will have had pets at home, and this may support their transition.
• There seems to be a close working relationship between Church View and various partners such as the GP, Hospital discharge services and also local activities groups. This joint working can only be of benefit to both staff and residents.