Enter and View Report: Brook View

In January 2025 we visited Brook View which has 32 beds in total. Its residents have complex medical conditions and needs which include Huntington’s, complex dementia and traumatic brain injuries (TBI). At the time of our visit there were 26 residents, 4 of whom were away from the home in hospital.

Summary

Overall, we felt that Brook View seemed to be a clean, calm and well-staffed environment during our short visit. There were lots of staff around including those from multiple specialisms and so they were able to provide complex care to residents. The location near to Aintree University Hospital means residents are also near to more advanced medical care with very little travel needed.

Brook View staff have clearly put effort in to making the home accessible for all. The use of accessible signage for navigation combined with the visual menus and activity boards means residents can understand and access the environment to the fullest.

The use of ‘You said, We did’ display boards, and the promotion of resident ambassadors speaks to staff who want to listen to what residents and families are saying, and willing to display this for all to see.

We did speak to some staff members who felt that Brook View had improved during their time and were happy with the direction in which things were going.

During our short visit we did not get to speak to as many residents as we would have liked. Although one resident had a negative view of his experience of the home, feedback provided by other residents and a family member was very positive with them praising staff and the environment at the home.

Recommendations

We have no recommendations to make to Brook View.

Positives and good practice

We found during our visit to Brook View examples of positives and good practice which included but were not limited to:

• Easy read/accessible information was on display in multiple areas and the information was up to date. This will support residents in accessing the environment independently.
• The resident ambassador being in place and ‘You said, We did’ boards allow residents and families to have their say on what they want to see at Brook View. The information being so prominently displayed speaks to a commitment to transparency.