Annual Report 2024-25
Highlights from the year
- 1891 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
- 91,669 people came to us for clear advice and information on topics such as accessing NHS dentistry and emergency dental care and navigating adult social care.
- We published 22 reports about experiences of health and care including 'The Impact of Sexual Trauma on Health Appointments', Enter and View visits to care settings and Listening Events at various Hospital Trusts and other local NHS services.
Making a difference in the community
We bring people’s experiences to healthcare professionals and decision makers,
using their feedback to shape services and improve care over time.
Listening to your experiences
Services can’t improve if they don’t know what’s wrong. Your experiences shine a light on issues that may otherwise go unnoticed.
This year, we’ve listened to feedback from all areas of our community. People’s experiences of care help us know what’s working and what isn’t, so we can give feedback on services and help them improve.
This year our stories helped us to write reports to influence service change on subjects that are important to you:
- The impact of Sexual Trauma on attendance for health appointments
- GP Access in Liverpool
- Views of Mental Health Day Opportunities Services
Hearing from all communities
We’re here for all residents of Liverpool. That’s why, over the past year, we’ve worked hard to reach out to those communities whose voices may go unheard.
Every member of the community should have the chance to share their story and play a part in shaping services to meet their needs.
This year, we have reached different communities by:
- Engaging with people about their experiences and views, including people
with advanced care needs and their families, and Trans and Non-Binary
people - Facilitating subgroups for people who are neurodivergent and/or have a
learning disability, to share their views and what matters to them - Bringing together partners representing diverse communities at our
Community Engagement Board, to guide us on what matters to Liverpool
people
Information and signposting
Whether it’s registering with a GP, accessing emergency dental care, or finding mental health support – you can count on us. This year 91,669 people have reached out to us for advice, support or help finding services.
This year, we’ve helped people by:
- Providing up-to-date information people can trust, and signposting to local
services - Supporting and maintaining the Live Well Directory
- Attending events to bring information to our communities, including information stalls at Student Fresher Welcome events
- Identifying gaps in service provision locally, where signposting needs could not be fully met, and raising these with decision makers
Next steps
Over the next year, we will keep reaching out to every part of society, especially people in the most deprived areas, so that those in power hear their views and experiences.
We will also work together with partners and our local Integrated Care System to help develop an NHS culture where, at every level, staff strive to listen and learn from patients to make care better.
Our top three priorities for the next year are:
- Care homes and care settings
- Neurodivergent people and/or people with learning disabilities
- Equity and Inclusion
Downloads
If you need this report in a different format, please email enquiries@healthwatchliverpool.co.uk or call 0300 77 77 007.
