Focus Group Mini-Report: COVID-19 Testing and NHS Track and Trace

In October, we ran an online focus group to hear from Liverpool residents' about their experiences of testing for Coronavirus/COVID-19 and the NHS Track and Trace system. As a Healthwatch, we were aware of local and national news stories about difficulties some people had accessing COVID-19 testing, and about the effectiveness of NHS Track and Trace. We wanted to hear more from people in Liverpool about their experiences of COVID-19 testing and NHS Track and Trace.

This mini-report, available to download at the link below, is a summary of feedback that people shared with us during our online focus group. 

This focus group took place before the introduction of mass testing for COVID-19 in Liverpool, and doesn't include any feedback about the mass testing programme.

We'd like to thank everyone who came along to the focus group for their time and their feedback!