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0300 77 77 007 enquiries@healthwatchliverpool.co.uk

Job Vacancy: Healthwatch Complaints Advocate (part time - 17.5 hrs p/w)

Closing date: Midnight Sunday 22nd July 2018 by email or 5pm Friday 20th July 2018 by post / by hand.


Healthwatch Liverpool is the independent champion for people using local health and social care services. We listen to what people like about services and what could be improved and share these views with those with the power to make change happen. We also provide the NHS Complaints advocacy service for Liverpool residents and are seeking an additional advocate to expand this work.

Main Focus of Post

  • To provide independent advocacy support to people who live in Liverpool to raise concerns and complaints about their NHS care or treatment.

  • To promote self-advocacy and empowerment to enable clients to understand the choices open to them at every stage of the complaints process, make informed decisions and get their views heard. This will be through one to one advocacy and other forms of advocacy as required. This activity will include working with people of all ages, including those with learning disabilities, people with mental health needs, people with physical and sensory impairment.

Largely working in an office environment but also attending meetings with clients in health settings, at their home or in other venues.

The post holder must hold the National Independent Advocacy Qualification. If you do not have your NIA qualification there is an expectation that you will obtain it in the first 6 months of employment.


  • Salary £11,365 per annum (£22,730 full time equivalent)

  • 17.5 hours a week

  • Fixed term until 31st March 2020, reviewed subject to continued funding

  • Subject to an enhanced DBS and satisfactory references

  • 25 days' annual leave plus bank holidays

Click to download the Job Description and Person Specification or find all of the application related documents below.

To apply for this post you will need to complete an application form. Read the application guidance carefully. CVs will not be considered.

Please submit completed application forms by email to recruitment@healthwatchliverpool.co.uk or by post to 4th Floor, 151 Dale Street, L2 2AH.

Closing date for applications is midnight Sunday 22nd July 2018 (applications submitted by post or delivered by hand must reach us by 5pm Friday 20th July 2018).

We welcome applications from people of all backgrounds and identities. If you need support with any aspect of the application process, please contact recruitment@healthwatchliverpool.co.uk or call 0300 77 77 007.


Job Description - Healthwatch Complaints Advocate

Person Specification - Healthwatch Complaints Advocate

Application Form

Application Guidance (Healthwatch Complaints Advocate) - Please Read

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